Terms & Conditions
NexGen eHub Limited
Version: 1.0
Effective Date: 15 July 2026
Last Updated: 15 July 2026
Terms & Conditions
1. Introduction
Welcome to the website of NexGen eHub Limited (”NexGen eHub”, “we”, “our” or “us”).
These Terms & Conditions govern your access to and use of our website and, where applicable, the business support services we provide.
By accessing our website or engaging our services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use our website or services.
2. About Us
NexGen eHub Limited is a UK-based business support provider offering operational, administrative, virtual assistance, data management, e-commerce support, and related business services.
Business Email:
✉ enquiry@nexgenehub.co.uk
Registered Office:
Liverpool, United Kingdom
Company Registration Number: (To be updated)
3. Website Use
You agree to use this website lawfully and responsibly.
You must not:
- Use the website for unlawful purposes.
- Attempt to gain unauthorised access to our systems.
- Upload malicious software or harmful code.
- Copy, reproduce or redistribute website content without permission.
- Interfere with the operation or security of the website.
We reserve the right to restrict or terminate access where misuse is identified.
4. Our Services
NexGen eHub Limited provides professional business support services, including but not limited to:
- Digital Operations & Back-Office Support
- Virtual Assistant & Administrative Support
- E-Commerce Operations Management
- Business Process Support
- Data & Document Management
- Lead Research & CRM Support
Service availability may vary depending on project requirements and resource capacity.
5. Enquiries, Quotations & Proposals
Submitting an enquiry through our website does not create a contractual relationship.
Following an enquiry, we may:
- discuss your requirements;
- provide a quotation or proposal;
- where appropriate, provide a sample task; and
- recommend a suitable service plan.
Any quotation remains valid only for the period stated within the proposal.
6. Service Agreement
Before commencing project work or ongoing services, both parties may enter into a separate Service Agreement, Statement of Work (SOW) or Service Level Agreement (SLA) outlining:
- project scope;
- deliverables;
- timelines;
- pricing;
- payment arrangements;
- confidentiality obligations; and
- any project-specific terms.
Where such an agreement exists, it will take precedence over these Terms to the extent of any inconsistency.
7. Pricing
Unless otherwise agreed in writing:
- Prices displayed on our website are indicative only.
- Final pricing depends on project scope and requirements.
- Custom quotations may be provided for larger or specialist projects.
- All prices are subject to applicable taxes where required by law.
8. Payment Terms
Payment terms will be agreed before work commences and confirmed within the applicable quotation, invoice, or Service Agreement.
Unless otherwise agreed:
- payment may be requested by bank transfer or other approved payment methods;
- invoices should be paid within the agreed payment period; and
- late payments may result in suspension of ongoing services.
9. Changes to Services
Clients may request changes to the agreed scope of work.
Additional work outside the agreed scope may:
- require revised pricing;
- affect delivery timelines; or
- require a revised Service Agreement.
10. Client Responsibilities
Clients agree to:
- provide accurate information;
- supply required documentation;
- respond to requests promptly;
- provide necessary access where applicable; and
- review completed work within a reasonable period.
Delays caused by incomplete information or late responses may affect delivery times.
11. Confidentiality
We understand the importance of confidentiality.
Both parties agree to treat confidential information responsibly and not disclose it to unauthorised third parties unless:
- required by law;
- authorised by the client; or
- reasonably necessary for delivering agreed services under appropriate confidentiality obligations.
12. Data Protection
Where personal information is processed, NexGen eHub Limited aims to handle such information responsibly and in accordance with applicable UK data protection legislation.
Further information is available within our Privacy Policy.
13. Intellectual Property
Unless otherwise agreed in writing:
- all intellectual property owned by the client remains the client’s property;
- our business methods, templates, internal documentation and website content remain the property of NexGen eHub Limited; and
- no ownership rights transfer unless expressly agreed.
14. Service Quality
We aim to deliver services:
- professionally;
- accurately;
- within agreed timeframes; and
- in accordance with agreed project requirements.
While we strive for high standards, outcomes may depend on information supplied by the client.
15. Refunds
Refund requests will be considered on a case-by-case basis.
Where appropriate, factors considered may include:
- project stage;
- work already completed;
- agreed deliverables; and
- the nature of the concern raised.
Approved refunds will normally be processed using the original payment method where reasonably practicable.
16. Limitation of Liability
To the maximum extent permitted by law:
- our website is provided on an “as available” basis;
- we do not guarantee uninterrupted or error-free website availability;
- we are not responsible for indirect, incidental, or consequential losses arising from use of our website or services.
Nothing within these Terms excludes or limits liability where such exclusion is prohibited by applicable law.
17. Third-Party Services
Our services may involve the use of third-party software, cloud platforms, communication tools or payment providers.
We are not responsible for the availability, security or functionality of third-party services beyond our reasonable control.
18. Website Availability
We aim to keep our website available at all times.
However, access may occasionally be interrupted due to:
- maintenance;
- upgrades;
- technical issues; or
- circumstances beyond our reasonable control.
19. External Links
Our website may contain links to third-party websites.
These links are provided for convenience only.
We do not control or endorse external websites and accept no responsibility for their content or privacy practices.
20. Suspension or Termination
We reserve the right to suspend or terminate access to our website or services where:
- these Terms are breached;
- unlawful activity is suspected;
- payment obligations remain outstanding; or
- continued provision of services is not reasonably practicable.
21. Force Majeure
Neither party shall be liable for delays or failure to perform obligations caused by events beyond reasonable control, including but not limited to:
- natural disasters;
- power failures;
- internet outages;
- industrial disputes;
- governmental actions; or
- other unforeseen events.
22. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will always be published on our website.
Continued use of our website after changes take effect constitutes acceptance of the updated Terms.
23. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales unless otherwise required by applicable law.
24. Contact Us
If you have any questions regarding these Terms & Conditions, please contact:
NexGen eHub Limited
📍 Liverpool, United Kingdom
✉ enquiry@nexgenehub.co.uk
Related Policies
Please also refer to our:
Website Disclaimer
Privacy Policy
Cookie Policy
Data Protection Policy